FAQ KW FLEX
KW FLEX is always here for you. You came to the right company for quality service!
If you have any questions about our products or service you can reach us through our contact page or by phone at +31 6 16501686 or by sending us an email at [email protected].
The employees of KW FLEX also play badminton their selves. With over 20 years of badminton playing experience, our employees can assist you in selecting the best products to suite your needs. We are more than happy to use our knowledge to give the best advice and assistance you need.
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Frequently asked questions
1. Questions about VAT
KW FLEX is based in the Netherlands and therefore payment is always made in Euros. If you change the currency from Euro to e.g. Pounds, Dollars, Yen, etc., the check-out page will display the products in the relevant currency.
BUT shipping costs, total excluding VAT, VAT and total including VAT are always calculated in Euros.
Unfortunately, it is not technically possible to change this.
In Europe, you always pay the VAT that applies to your country. In a number of countries, VAT is reverse-charged, meaning that no VAT on the purchase is payable to KW FLEX.
These countries are: Norway, Switzerland and Monaco and all countries outside the EU. Separate rules apply to the UK (see next point).
The UK is considered a non-EU country, which means that we apply the 0% rate on purchases in the Netherlands. This means you do not owe Dutch VAT.
BUT if the value of your order is less than or equal to 135 GBP, we have to calculate the 20% UK VAT and KW FLEX will remit this amount.
The GBP 135 is exclusive of shipping costs, exclusive of payment costs and the price exclusive of VAT. If charged in another currency, the order total will be converted to British pounds (GBP) according to the current rates, which are updated every 24 hours.
2. Lowest price guaranteed
The lowest price guarantee is guaranteed on items that are regular range and sold as full size at competitors. If only a few sizes are available from competitors, we cannot replicate this on a one-to-one basis. Also, not valid with promotions. In some cases, shipping costs and the amount from which there is free shipping must be taken into account. If there are shipping costs, this must always be added to the amount.