Privacy Policy

KW FLEX respects the privacy of its website users and cares about the confidentiality of its costumer’s personal information. We only use your information to take care of your order fast and easily. We will only use your information with third parties with your consent. KW FLEX will only share your information to third parties to complete your order and for reviews. 


  • KW FLEX used the data from its customers only to deliver orders
  • If agreed, we will send you a newsletter at most once a month
  • Details of customers who have placed an order are stored for a maximum of 1 year (manufacturer's warranty) + 3 months (any leniency arrangement).

When a customer puts in an order, KW FLEX only collects the following information:

Name, billing/delivery address, email address and payment information. KW FLEX uses the information to track customer orders and to keep them updated on their delivery.

Deliver webshop order
When you place an order, we need your name, email address, delivery address and payment details to process your order and to keep you informed of its progress.

Newsletter mailing
If agreed by a customer, he can receive a newsletter mailing containing promotions and / or news.

Google reviews
KW FLEX attaches great value to your opinion and that is why we would like to hear what you think of our service and products. After placing an order, you will receive a one-time email via Google Reviews, asking to leave a review about KW FLEX Racket specialist. You therefore agree to share your order data with Google.

  • To make the shopping at KW FLEX as easy as possible, we save your personal information including your information on our database with your consent. This way we can personalize our website.

  • We will use your email address to inform you about our website developments and special offers. You can always unsubscribe by emailing us at [email protected].

  • When you place an order on our website, we save your information on a Secure Server. You can create a username and password to create an online account with all of your information.

  • Information and suggestions we collect from our customers will help us to improve the quality of our website.

  • We would love to know what you think about us. Please drop us a review! You can even do it anonymously. Your suggestions are important to us, please help us become a better company! Lastly, we have the right to publish any reviews we see fit. (See Terms and Conditions)
  • If you respond to a special offer or contest, we will ask for your name, address and email address. We need this information to notify the winner(s) and to measure the response of our marketing activities.

KW FLEX won’t sell your information

KW FLEX will never sell your personal information to third parties. We will only provide your information to third parties that are involved in shipping order. Our employees and third party members are obligated to respect the confidentiality of your personal information.

Cookies are little pieces of information that your browser saves on your computer. KW FLEX uses cookies to recognize you when you visit our website again. Cookies helps us to collect information about services and to adjust them to the needs of our customers.


Cookies provide information that refers to personal identification. It is possible to reset your browser during your shopping time so you will not receive any cookies.
If you have any questions about the Privacy Policy of KW FLEX, please contact us. Our customer service representatives can help you out if you have any pending questions on your personal information. In case of modifying our Privacy Policy, this page will give you the most resent information.

  • By default, functonality cookies are set to enable our website to function properly (they cannot be turned off)
  • We also store marketing cookies so that we can display targeted ads via Google
  • The cookies are stored for 1 year, after which consent must be given again, unless you go to the privacy page. Then it is deactivated again.

Instructions on how to withdraw consent for cookies. You can do this by clicking No in the cookie bar at the top of the privacy page.