Returns

Conditions for returning your order:

  • We use a 14-day return right. Returns must therefore take place within 14 days.
  • Rackets with plastic removed from the grip can not be returned
  • Rackets stringed to your preferences can not be returned.
  • Clothes that you or KW FLEX have printed can not be returned.
  • Shoes and clothing must still have the card attached to the product.
  • The product must be returned unused in the original, unopened article packaging.
  • The costs for returning letterbox post are at the expense of the buyer
  • The costs for returning parcel post are € 4.95 in the Netherlands and € 7.95 in Belgium and Germany.
  • The costs for returning a package or letterbox post from other countries as the Netherlands, Belgium or Germany are entirely for the account of the buyer.
  • You always report a return via [email protected]

Register return items

If the ordered product was not to your liking, for whatever reason. In many cases, you can return the item to us.

Please forward your name and order number to [email protected] and indicate which products you wish to return and why. We will respond with a DHL return label. The costs for this are for the Netherlands €4,95, Belgium and Germany €7,95. This amount will be deducted from the amount to be returned.

You may also use your own return label. In this case, send the track & trace link to [email protected].

The address to which you can return the article is:

KW FLEX Racket speciaalzaak
Heistraat 13A
5121 JK Rijen
Netherlands

Money refunded

After receiving and checking the return package, you will receive the money from us within five working days. The shipping costs for returning the item will be for your account. Even if it concerns an item that is returned, which falls within the warranty conditions. The shipping costs made by us will not be refunded if the order is not fully returned.