Shipping cost

Shipping Costs

The prices below are based on the Dutch VAT rate of 21%, this may differ per country due to local VAT rates.

Netherlands

• Orders under €100: €6.95 shipping fee
• Orders from €100: Free shipping
• Delivery time: approx. 1 business day (order before 12:00 = shipped today)*
• Carrier: DPD (sometimes PostNL)
• Home delivery or pick-up point.

* Depending on carrier capacity.

Belgium

• Orders under €100: €8.95 shipping fee
• Orders from €100: Free shipping
• Delivery time: approx. 1–3 business days (order before 12:00 = shipped today)*
• Carrier: DPD (sometimes PostNL)
• Home delivery or pick-up point.

* Depending on carrier capacity.

Germany

• Orders under €150: €8.95 shipping fee
• Orders from €150: Free shipping
• Delivery time: approx. 1–3 business days (order before 12:00 = shipped today)*
• Carrier: DPD (sometimes PostNL)
• Home delivery or pick-up point.

* Depending on carrier capacity.

Shipping cost other country's

Order will be sent within 1-3 working day.

More information about the VAT rules in the UK, check out the FAQ.

The shipping costs and final price at the checkout will be displayed in Euro's, because you will always pay in Euro's.

By default, our system takes into account a minimum order amount of GBP 165 to use the statutory amount for VAT-free ordering. Normally this is GBP 135, but due to currency fluctuations our webshop programme has applied this. To avoid double VAT payments, we recommend ordering a minimum of GBP 165 worth of products.

Order will be sent within 1-3 working day.

Shipping cost Switzerland and Norway (prices excluding taxes)

Order will be sent within 1-3 working day.

Worlwide shipping costs (prices excluding taxes)

Order will be sent within 1-3 working day.
Fixed prices are valid for 0-20 KG packages.

We are currently unable to ship to the USA due to uncertainty regarding import tariffs. The parcel service is not shipping packages. We apologize for the inconvenience. We hope to be able to ship orders to the USA again as soon as possible.

Partial Deliveries & Pre-orders

• When ordering multiple products, the order will usually only be shipped once it is complete.
• Out-of-stock items are usually shipped within 3–6 business days.
• Pre-order items are shipped as soon as the manufacturer delivers them (this may take several weeks).
• Want part of your order earlier? This is possible against additional shipping costs.

Island & Remote Area Surcharge

When shipping to islands or remote locations, an extra surcharge on top of the standard shipping costs may apply. Please contact us if you are unsure.

Packaging & Environment

• KW FLEX reuses shipping boxes received from suppliers (e.g. Yonex, Victor). You may therefore receive a package with another brand’s logo.
• We always use fitting packaging. If necessary, we cut boxes to size to ensure your order is well protected.
• Fragile products (such as rackets) always get extra protection.

Incorrect Delivery Address

• Always check that your postcode, street and house number are correct.
• For incorrect or incomplete addresses, the extra costs are at the buyer’s expense.
• If a shipment is returned to us by the carrier, and you cancel the order, the costs will be deducted from the refund.
• If the order needs to be resent, you will be charged the shipping costs again.

More about returns and return costs? Check our Returns page.

Too high shipping costs

The shipping costs are calculated automatically and can sometimes be higher than actually needed (e.g. 70 euros in shipping costs for 3 rackets). We can then refund the overpaid amount of shipping costs.
If in doubt, you can always contact us at [email protected].